Uganda Airlines Faces Intense Criticism from Zari Hassan Over Declining Service Quality and Safety.

The South Africa-based Ugandan socialite and businesswoman, Zari Hassan, has expressed her extreme disappointment and frustration with Uganda Airlines, citing aging aircraft, sub food quality, and a significant decline in customer care.

Zari Hassan in the photo about the downgrade of Uganda's Airline services

Kampala, Uganda -  In a detailed statement shared on Zari's social media platforms, She revealed how a sudden change in flight schedules disrupted her carefully planned end-of-month commitments, including crucial administrative and business meetings. She claimed that the changes were made without notice and no alternative options were provided to passengers.

Zari, a frequent flyer and loyal supporter of Uganda Airlines, expressed concern over the safety and comfort of passengers due to the use of aging aircraft, particularly on routes to South Africa. She also rubbished the quality of food served, stating it falls below expected standards.

"The overall service has gone from 100 to zero since the beginning of this year," Zari stated. "As customers, we deserve better value for our money, especially when entrusting our travel experience to a national airline like Uganda Airlines."

Zari's frustrations were echoed by numerous netizens who shared similar experiences and frustrations with the airline. Many expressed disappointment and disillusionment with the decline in service quality, citing instances of delayed flights, lost luggage, and unhelpful staff.

Uganda Airlines has yet to issue a statement addressing the concerns. The airline's silence has sparked widespread criticism, with many calling for immediate action to address the issues.

Industry experts have weighed in on the controversy, highlighting the importance of maintaining high service standards in the competitive aviation industry. "Airlines must prioritize customer satisfaction and safety to remain competitive," said one expert.

The controversy surrounding Uganda Airlines comes at a time when the airline is seeking to expand its routes and services. However, with declining service quality and safety concerns, the airline's growth plans may be jeopardized.

Zari's criticism has sparked a national conversation about the state of Uganda's aviation industry. As the debate continues, one thing is clear: Uganda Airlines must take immediate action to address the concerns and restore public trust.